FAQs

To test the speed at the router:

Use the Lakeland Networks IQ App – Click on the “Speed Test” green tile at the top of the home screen.

To check a specific device speed:

Plug the device into the router with an Ethernet (Cat5e or higher) cable. Go to lakelandnetworks.com/speedtest and click the “Go” button. After the test is run you’ll receive a shareable link with your results.

Some of the most common factors that affect internet speed to your devices include:

• Connection to the router. Speeds can be different depending on whether your device is connected wirelessly or through a wired ethernet (Cat5e or higher) cable. Generally, connection to the internet is faster and more reliable when connected directly to the router.
• The age of the devices, the operating system and the browser that the device is using.
• Other devices connecting to the Internet. IMPORTANT: We recommend using newer devices to reach maximum Internet speeds. If you use older devices on your home network, not only will they not be able to reach maximum speeds, but they may also slow down your whole network.

If you’re connecting to the network through Wi-Fi, there are additional factors that can slow down your Internet speed:

1. Transmitting through objects. The material those objects are made out of will determine how much it impacts the wireless speed. Metal and concrete are the hardest for wireless signals to pass through, while wood, drywall and insulation are not as dense but can still affect the signal.How to solve: If possible, move your router so that its signal is not impeded.
2. Router location. Your router may be in a poor location which can cause the Wi-Fi to have trouble reaching your device. Usually the best location for your router is on the main floor of the house, several feet off the floor. The LED lights should be pointing in the direction that you want to cover. Make sure the router is in the open and not being blocked by anything. The more objects the signal has to travel through, the more degraded, or weaker, the signal will be when it gets to your device. Avoid metal objects and electronic equipment. Consider if duct work could be blocking the signal to another room or floor.
3. Device location. If the router is having problems connecting to a device that is farther away, it will affect the communication to all other devices. We now offer a wireless extender for our customers. This extender can connect to the faster 5 GHz frequency and can help to reach places that have a weak connection with the router. Please contact our Support Team for more information.
4. Saturation of the Wi-Fi signal. Saturation occurs when there are numerous wireless routers surrounding your location.
5. Older devices. The router will lower the signal quality to accommodate an older device, affecting all other devices on the network.

WPS Button

The WPS feature allows you to connect devices to the Wireless network without using the Passcode. This feature is beneficial for printers, TVs or other devices where it is difficult to enter the password. To activate this feature press the ‘WPS’ button on the router until the light flashes green, then press the ‘WPS’ button or follow the prompts on the device you are trying to connect. This should connect your devices to the wireless network.

Router Lights

Power

• Solid Green: Active and working
• Flashing Green: booting up / getting update from Lakeland server

Broadband

• Solid Green: Connected to Lakeland Networks
• Solid Red or off: Contact Lakeland Networks for Support

Service

• Flashing Green: Connected to Internet (flashes as data flows through the service)
• Solid Red or off: Contact Lakeland Networks for Support

Wi-Fi 2.4 GHz / Wi-Fi 5 GHz

• Solid Green: Wi-Fi is active with no devices connected to it
• Flashes Green: Devices are connected and data is flowing through the Wi-Fi
• Off: Wi-Fi has been turned off

Ethernet 1-4

• Flashing Green: When a device is connected to that port on the ONT and data is flowing through it

Phone 1 or 2

• Flashing Green: Indicates that there is a voicemail when no one is on the phone, or will flash if there is someone on the phone.

1. Make sure your device is connected to the Router (ONT) either through Wi-Fi or an Ethernet connection.
2. Open a web browser, type in 192.168.1.1 into the address bar and hit enter.
3. You will see a login page with a username and password field. You will find these credentials on the bottom of a sticker on the router labeled ‘Default Settings’. The username is before the forward slash (‘/’) and the password is what follows.
4. Once you are logged in, you can make the changes you need. See below: How do I change my fibre Wi-Fi settings?

Download the Lakeland Networks IQ App

OR

1. Connect to your Lakeland Networks Router either through a hardwired Ethernet networking cable or through the default Wi-Fi connection. To connect to the default Wi-Fi use the sticker located on the bottom of the router.

   SSID (Wi-Fi Name)
   WPA key (Wi-Fi Password)

   Please note: if you change the Wi-Fi settings while you are using Wi-Fi, you may be disconnected and need to reconnect. Best practice: make Wi-Fi Changes while connected with a network cable.

2. Once connected, log into your Lakeland Networks Router:
   • Open your desired web browser
   • In the address bar, type 192.168.1.1.
   • You will be brought to a page where you’ll be prompted for your username and password. You can find the admin username and password located on the front white label of your Lakeland Networks Router.
   • Enter the information and click Login
3. Click on the Wireless tab. You will see your 2.4 GHz & 5 GHz networks on the left-hand side. Under each network select SSID Setup.
4. You will now have the option to use the default name, or the name you’d like. Enter it into the text field and click Apply.
5. Just underneath SSID Setup, select Security. Here you can use the default security key or one of your own. Enter it in the text field and click Apply.
6. Repeat steps 4–7 under the 5GHz network.
7. Once you have changed the Wi-Fi Name in the router, you will need to connect your devices to the new Wi-Fi network.

If your Lakeland Router (ONT) is connected to the internet but your device does not see your wireless network name, try the following:

1. Verify that other devices cannot connect or see the Wi-Fi. If at least one device can connect, please try rebooting the device that is not connecting and try again.
2. If you cannot see your custom Wi-Fi name, your router may be using the default wireless settings. You can find the default settings on the sticker on the front of the router.

   ‘SSID’ – Wi-Fi name
   ‘WPA Key’ – Wi-Fi Password

3. If you are able to see the default settings, log into your router and change your Wi-Fi settings back to your custom Wi-Fi settings. See above: How do I change my fibre Wi-Fi settings?

We offer a wireless extender for our customers. This extender can connect to the faster 5 GHz frequency and can help to reach places that have a weak connection with the router. Please contact our Support Team for more information.

Check out the service area maps here.

We’re expanding our fibre internet network all the time.  Contact our sales team to find out if we have plans to come to your area.

No. If you want to sign a contract a 2-year contract you will receive our Price Guarantee. Service contracts allow customers to know their fees are locked in and guaranteed. After a contract expires you can sign a new one or go month-to-month with no contract.

It guarantees the price of your internet, TV, and Phone services throughout the length of the contract you signed. No ifs, ands, or buts.

The Lakeland Networks IQ app is an easy‑to‑use tool that lets you set up, manage, and monitor your home Wi‑Fi from your phone or tablet. You can change Wi‑Fi settings, see which devices are online, set parental controls, check internet speeds, and much more.

Download it from the Apple App Store or Google Play Store and set up your account.

You’ll need your smartphone/tablet to be near your Lakeland Wi‑Fi router, and access to the email address used for your Lakeland Networks account.

Open the app → follow the on‑screen steps to create your login, add your Lakeland Wi‑Fi router, and set your Wi‑Fi name and password. Or click here for the Download & Set Up Guide.

If you do not have the Lakeland Networks IQ App downloaded and set up, the only service you will receive is Cyber-secure. For Tech Guru and Connected Home plans, you will not have access to Parental Controls and My Priorities IQ. Furthermore, you will not be able to customize Cyber-Secure (e.g. add a website to your Trusted list), nor will you receive notifications/alerts for immediate threats to your network including new device connections, attempts to access unsafe sites, or blocked intrusions through legacy devices.

In addition, if you do not have the App set up and your devices named, you won’t have the advantage of expedited troubleshooting, should you ever need to call in for support.

Network Restrictions:

Home → Parental Controls → Networks Restrictions. Tap on Security, Content, Apps Websites to set restrictions that apply to any user on your wi-fi.

People Restrictions:

People Restrictions → Choose a profile → Tap on Security, Content, Apps, Websites to set restrictions that apply only to the chosen profile when they are connected to your Wi-Fi. Note, these choices will override the Network Restrictions that were set, for the chosen profile only; for all others they will remain intact.

Time Limits:

Home Screen →Parental Controls → Time Limits → Choose a profile → Tap on drop down menu and choose “Every day” to set limits to apply to all days, or “Custom” to vary day and time limits throughout the week.

For more details check out the Usage Guide

Home Screen →People → Profile → Menu → Set Time Limits. Tap on drop down menu and choose “Every day” to set limits to apply to all days, or “Custom” to vary day and time limits throughout the week.

Home → Parental Controls → Networks Restrictions → toggle each one on

Google SafeSearch restricts explicit, violent, and adult-oriented content from appearing in search results, images, and videos. It filters out pornography, nudity, sexual acts, and graphic violence, with options to either blur explicit images or block them entirely along with associated text and links. 

Specifically Restricted Content

• Sexually Explicit Content: Pornography, explicit sexual acts, and nudity.
• Violent & Graphic Material: Depictions of violence, gore, and blood.
• Explicit Imagery/Videos: Nudity, sexually explicit images, and videos.
• Explicit Links/Text: Pages with sexual, violent, or inappropriate content are removed.
• Age-Restricted Content: Content considered inappropriate for minors. 

Key Limitations

• Only Affects Google Search: It does not filter content on other search engines or direct websites.
• Not 100% Accurate: Some NSFW (Not Safe For Work) content may still pass through.
• Educational/Scientific Exceptions: It may not block content with significant artistic, educational, or scientific value.

SafeSearch filters explicit results (like pornography) from Google Search, Images, and Video. 

• Check the Search Settings: Perform any search on Google, click the Settings cog in the top right, and select SafeSearch. It will show if it is set to ”Filter”.
• Check for a “Lock”: If you see a lock icon near the top right of the SafeSearch settings page, it is locked by an administrator or Family Link.
• Look for the “SafeSearch is on” Notification: When SafeSearch is active, a message often appears below the search bar or in the settings menu confirming that explicit results are filtered.
• Try a Search Test: Search for explicit terms. If working, no explicit images or links will appear in the results. 
• Test on Another Network: Turn off Wi-Fi on a mobile device and use cellular data. If the restrictions disappear, your home router or internet provider is enforcing them.

YouTube Restricted Mode acts as a safety filter that hides potentially mature content, including videos with sexual situations, excessive violence, detailed discussions of drugs/alcohol, and profanity. It also blocks all user comments on videos, hides music marked “Explicit,” and restricts access to certain news or sensitive educational content. 

Specific Content and Functional Restrictions:

• Mature Content Filtering: Videos covering sensitive topics like war, crime, political conflicts, and mature subjects are often removed.
• Safety Restrictions: Content featuring graphic, violent, or sexually explicit material is blocked.
• Language: Videos containing frequent profanity or mature language are filtered out.
• Comments Hidden: When in this mode, you cannot see comments on any YouTube videos, according to YouTube Help.
• Inconsistent Access: It may unintentionally hide educational, documentary, or LGBTQ+ content.

Restricted Mode filters out potentially mature content, hides comments, and limits access to certain videos. 

• Check the Profile Menu: Click your profile picture in the top right corner. Scroll to the bottom of the menu; it will show ”Restricted Mode: On” if active.
• Verify in Settings (Mobile): Tap your profile picture, then Settings > General > Restricted Mode.
• Check Comments: If Restricted Mode is enabled, you will not be able to see comments on videos.
• Look for a Lock: If the toggle is grayed out or you see ”Locked to this browser,” it means it was enforced by an administrator (like a parent or school) and cannot be turned off.
• Try a Search Test: Search for controversial news or potentially sensitive topics. If Restricted Mode is working, these results will be severely limited or missing. 
• Turn these ON when you want parental controls to be harder to get around. Turn them OFF only if you’re having connectivity issues or you’re prioritizing privacy features on a trusted device.

• Yes (block it) if you’re using parental controls and want them to reliably work.
• No (don’t block it) only if you don’t care about bypassing controls, or something stops working and you’re troubleshooting.

• Yes (block it) if you want parental controls to reliably work on Apple devices.
• No (don’t block it) only if the device is a trusted adult device and you want the extra privacy feature, or you’re troubleshooting.

Yes. Home → CYBER‑SECURe 3.0 (on this tile you can see the summary for the week) → Tap to see the summary. Click on the arrows to reveal a graph of different types of threats that have been blocked over the “Last 7 Days” or “Last 30 Days”.

Yes. Home → CYBER‑SECURe 3.0 → Trusted List (add to this list) → Skipped Devices (exclude specific devices from being scanned) → Intrusion Settings (toggle on/off)

Error: “no input/signal” or “no source”

First make sure the STB (TV Receiver) is powered on, showing a solid blue light.

If the STB is on, make sure that the TV is on the proper input or source that the STB cable is connected to. If you follow the cable going from the STB to the TV and find that the TV is set to the wrong input, you can change this by going to your TV’s remote and pressing the input or source button and selecting the input that the STB Box is plugged into.

Error: “can’t connect to server” or “looking for host name or IP address”

Reboot the STB (TV Receiver) and try again. Rebooting can be done by unplugging power to the STB until the blue lights disappear, then plugging it back in.

Yes, you need a separate STB (receiver) for each TV. To order more STBs, please contact our support team. HD receivers are $199.95 to purchase or $9.95/month; HD PVR receivers are $449.95 to purchase or $14.95/month.

When you press the ‘GUIDE’ button on your remote to bring up the menu guide, you will see ‘All’ in the top left above the channel numbers, next to the blue square with antennas.

Each time you click the ‘GUIDE’ button, this filters what channels you see and will change the ‘All’ to either of the following: ‘Subscribed’, ‘SD’, ‘HD’, or ‘Favorite’. 

To switch these views, keep pressing ‘GUIDE’ to change the filter.

How many hours of recordings can the PVR hold?

Lakeland Networks’ HD PVR receiver can store over 400 hrs in standard definition (SD) or over 200 hrs in high definition (HD) per PVR on site.

How many shows can I record at once?

You have 3 tuners per PVR. This means you can record 2 shows while watching a third OR you can record 3 shows at the same time, but if you want to watch a show it must be one of the shows that you’re recording.

No, these options are not currently available.

1. Open your internet browser and go to portal.lakelandnetworks.com.
2. Under “Register for an account,” click the Create an Account button.
3. Enter your account number (found at the top right of your bill), your postal code and your phone number

• *98 to access your voicemail
• *72 Call forward your phone line to another number. Wait for the system to prompt you for the number you want to forward to. The system will reply with the number for confirmation.
• *73 Disable call forwarding
• *81 Block your caller ID name and number on all calls
• *82 Unblock your caller ID name and number on all calls
• *67 Block your caller ID name and number for a single call. The system will give you a stutter tone, then dial the number you are calling.
• *94 Change the number of rings before your voicemail picks up. System will give you a stutter tone, then dial the number of rings you wish (1-9)
• *69 Call return
• *77 Anonymous call block. This will block all calls to your phone line that do not have caller ID name and number
• *87 Cancel anonymous call block.

To access your voicemail while at home, pick up your home phone and dial *98. When you hear the voice say “passcode,” enter your code.

If you have not yet set a custom passcode please contact us for the default passcode. We recommend that you change this passcode after logging in.

Once logged in you’ll be presented with options to manage your voicemail.

1. Dial *72 on your phone
2. Wait for the system to prompt you for the number you want to forward to.
3. The system will reply with the number for confirmation.
4. To disable call forwarding, dial *73

To block specific phone numbers from calling you, please follow these steps:

1. Log into the Lakeland Networks phone portal by going to portal.lakelandnetworks.com.
2. Once in the Portal, go to the ‘Phone’ tab at the top of the screen.
3. Click on the ‘Settings’ option.
4. Go to ‘Call Blocking Options’.
5. If Call Block Option is set to ‘Disabled’, click on ‘Disabled’ to change it to ‘Enabled’
6. Type in the number that you wish to block.
7. Click ‘Submit Call Block Changes’
8. If you wish to add a secondary number click ‘Add New Block’ to add more numbers. You may block a maximum of 25 numbers.

To set up Anonymous Call Block, which blocks all calls to your phone line that do not have caller ID name and number, dial *77 on your phone. Dial *87 to cancel Anonymous Call Block.

In order to keep your existing number when you transfer it to your new Lakeland Networks internet service, you don’t need to call your current provider. We will contact your provider to do a number port. It will take between 5–7 days to receive the port. Once we have it, your home phone line will be up and running.

Depending on your connection date, your first bill will arrive 1–7 business days after the final business day of the calendar month (online or via mail).

There are multiple ways to pay your bill:

1. Pre-authorized payment: A void cheque or bank debit form is required for automatic bank account payments. Credit card auto-payments can be set up through your customer portal or by calling the Customer Service team at 1-844-662-7722.
2. Online Banking: only available for Fibre customers. Add Lakeland Energy Ltd as a payee and use your nine-digit account number, without the hyphen.
3. Credit card payments can be phoned in to the Customer Service team (see above) Mon-Fri between 8:00 am and 4:30 pm.
4. Cash or cheque at the Bracebridge office (196 Taylor Road) Mon–Fri between 8:00 am and 4:00 pm.
5. Mail your cheque to Suite 200 – 395 Centre St. N. Huntsville ON. P1H 2M2. Please include your payment remittance stub, or ensure your account number is written on your cheque.

Local: 705-646-1846

Toll-free: 1-844-444-4249

Email: customerservice@lakelandnetworks.com.